Job Description
Unilever's mission is to add Vitality to Life. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. Unilever is among the Top 70 of the Fortune Global 500 Companies. We are also one of the world's leading suppliers of fast moving consumer goods in foods, household and personal care products. Our purpose is to meet the everyday needs of people everywhere – to anticipate the aspirations of our consumers and customers and to respond creatively and competitively with branded products and services, which raise the quality of life.
The role requires knowledge of most of the Customer Development Processes and their corresponding IT Application Solutions. In addition an understanding of both Customer and product hierarchies and how these relate to Sales operation processes is required. Experience with SAP specifically with those modules ( Fi/Co, DMC) that interface with Trade Promotion management would be of benefit.
Business Function roles support the activities of major business functions within the US. The role directs IT activities within the US for the function specified and also ensures alignment with Regional and Global IT strategies as appropriate.
Company roles support all activities within a business unit / group and ensure alignment with all US driven IT initiatives. The role also ensures alignment with Regional and Global IT strategies, where appropriate
Main Accountabilities • Initiates and influences relationships with stakeholders, in management and implementation, acting as a key point of contact for stakeholders. • Identifies and responds to opportunities for providing products and services to the customer organisation, liaising with those responsible in own organisation. Recommends products and services that will help the customer organisation to achieve its business objectives. • Utilises business experience and skills to assess and advice on the practicability of alternatives, marrying up technical limitations with operational realities. • Investigates, documents and analyses current business processes; identifies the organisational units which undertake, and support the business processes. Identifies alternatives, assesses feasibility, and recommends new approaches. • Establishes an understanding of business aims and facilitates development of alternative processes to achieve them. • Assists the user community in provision of transition support and change planning, and liaises with the project team. • Participates in IT projects along with IT Innovation and IT Services team members to deliver IT projects and initiatives, working primarily on the local activation components of the projects. • Carries out assignments, alone or as part of a team, applying knowledge, skills, and experience. Demonstrates an understanding of the issues of interest to the client organisation and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected. • Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration. • Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner. • Monitors the IT opened cases and works together with the services team to solve them in accordance with the SLA agreed. • Understands the impacts of the most significant IT events occurred such as failures and works close to the business to maintain business continuity
Critical success Factors for the Job Key Skills - Relevant Experience • Business Process Improvement • Business Analyses • Consultancy • Customer Service Techniques
Essential: At least 5 years of experience within a manufacturing or consumer products company with experience in the functional area to be supported and preferably some exposure to a number of other functions within the business. Demonstrated communication skills (written and oral) are critical to the role’s success. Excellent understanding of IT application systems and the infrastructure that enables them. Must possess a good external view of the marketplace to ensure that future strategies are relevant to the business.
Desirable: Functional business experience in Customer Development.
Unilever offers a competitive compensation package which includes: Medical & Dental Plans, Life Insurance, including spouse & children; Health Care Flexible Spending, Dependent Care, Retirement & Savings Plans, Tuition Reimbursement, Paid Vacation and Holidays.
Unilever is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, veteran status and any other legally protected class in accordance with applicable federal, state and local laws.
Please apply for this position at www.unileverusa-careers.com or call Unilever Peoplelink 888.775.0389
Or please click the following link or copy and paste it into your browser:
https://recruitment.unileverservices.com//MAIN/careerportal/job_profile.cfm?szOrderID=10587
Employment is subject to verification of pre-employment drug-screening results and background investigation.
(208451)
